| 经验分享 |
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本人的STREAMYX在2006年12月19日就不能使用了，而在２０号当天就向STREAMYX CUSTOMER CARE求助，问他们为什么不能使用，他们每次给小弟的原因是我这边的问题，每次只会说是我的电脑设定出了问题，再来就是说我的MODEM、SPLITTER坏掉等等。之后我就先做了测试，也就是把所有的相关产品给换新的，始终还是不能上网。 之后我再次播电话给STREAMYX，他们坚持不派人过来检查，然后就说是电话线出了问题，他们这么说，我就打电话叫TM的人过来检查，检查出来的结果是电话线根本就没有问题，之后TM的服务人员就播了电话到STREAMYX，要求他们派人过来检查，不过我再次等啊等，还是没有等到，之后就每天打电话过去催，很奇怪的是每次接电话的人给我们的答复都是不一样的，一下说这边出问题，一下又说他们那边的CABLE出问题，一直等到2007-01-04晚上才能顺利上网，不过还是有些问题，那就是速度超慢。 |
| Experience |
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I couldn’t connect to the net using Streamyx on 19th Dec 2006. Then I called Streamyx Customer Care on 20th to ask them about it. Everytime I called them, they will always give the same answers such as “the problem is at my side”, “computer settings problems”, “modem problems”, “splitter problems” etc. After that, I checked everything and even replaced all the related devices to new ones to test but still couldn’t connect to the net. I called them again to ask them to send someone over to check but they insisted that they won’t be sending any and suggested that the problem was with my phone line. Therefore I called TM to send someone over to check my phone line and it turned out that there’s no problem at all. So the TM people called Streamyx on my behalf to ask them to send someone over to check for me. I waited and waited for few days but no one came. Due to that, I called them everyday to pressure them to send someone over, the funny thing was that everytime I called, I was given different answer. One moment, they said that the problem is at my side, the other moment, they said that their cabel was having problem. I waited and waited and finally the line is back on 4th January 2007 but there is still one problem, the line is crawling slow! I’m sure you ever encounter this kind of problem and always have no one to turn to. Let’s support this petition! If you have any inquiry, do e-mail me at webmaster@cosworld.net |